Privacy Policy – Elight Shop Kenya

Who We Are

At Elight Shop Kenya, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website or engage with our services. By using our services, you agree to the collection and use of your personal data as outlined in this policy.

1. Information We Collect

We may collect the following types of information from you:

Personal Identification Information: This includes your name, email address, phone number, billing/shipping address, and payment details when you make a purchase.
Technical Information: This includes your IP address, browser type, device information, and usage data, such as how you interact with our website.
Transaction Information: Details of purchases or transactions made on our website, including the items purchased, payment method, and delivery details.
Cookies: We use cookies to enhance user experience, analyze site traffic, and personalize content and ads.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including delivery and payment processing.
To improve and personalize your experience on our website.
To communicate with you regarding your orders, promotions, or product updates.
To provide customer support and address inquiries or issues.
To send marketing materials and newsletters (with your consent).
To comply with legal obligations or protect our rights.

3. How We Protect Your Information

We take the protection of your personal information seriously. Our website uses Secure Socket Layer (SSL) encryption to secure sensitive information during transmission. We also implement strict security measures to protect against unauthorized access, alteration, or destruction of your personal data. However, no method of data transmission or storage is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.

4. Sharing Your Information

We may share your information in the following circumstances:

Service Providers: We may share your personal data with trusted third-party service providers (e.g., payment processors, delivery companies) who assist in delivering our services.
Legal Compliance: We may disclose your information to comply with legal obligations or in response to legal requests, such as a subpoena or government inquiry.
Business Transfers: In the event of a merger, acquisition, or sale of Elight Shop Kenya, your information may be transferred as part of that transaction.

5. Your Rights and Choices

Under the Kenya Data Protection Act, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request the correction of inaccurate or incomplete information.
Deletion: Request the deletion of your personal data (subject to certain exceptions).
Object: Object to the processing of your personal data under certain circumstances.
Withdraw Consent: If we rely on your consent for processing, you can withdraw that consent at any time.

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us understand how you interact with our site, remember your preferences, and improve our services. You can choose to disable cookies through your browser settings, but this may affect the functionality of the website.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by Elight Shop Kenya. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites before providing any personal information.

8. Children’s Privacy

Elight Shop Kenya does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is being handled, please contact us at:

Elight Shop Kenya
Email: info@elightshopkenya.co.ke
Phone: +254 102206157
Address: Ronald Ngala Street, Nairobi.
Website: www.elightshopkenya.co.ke

This Privacy Policy was last updated on 10th November 2024.